For newly sworn-in Secretary of State Alexi Giannoulias, customer service is the central mission as he assumes the state’s second-largest constitutional office, replacing the man who had held it for nearly a quarter century.
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The Richards-Wilcox company of Aurora has been in business for 144 years, outlasting many sheet-metal businesses that once operated in the Fox Valley. So it must be doing something right. It is one of 20 companies that received $30,000 Lighthouse grants being administered by the Illinois Manufacturing Excellence Center.
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