Hello readers,
Here’s what you need to know about the new chicagotribune.com and answers to frequently asked questions.
Faster load times
Our simpler, cleaner design loads faster so you can spend less time waiting – and more time reading our award-winning local journalism.
Use any device
The site can easily be viewed on mobile, desktop or tablet devices, each with a custom view. We’ve also reduced the number of widgets and other intrusions that detracted from the reader experience.
Better navigation
The streamlined site navigation is better organized, making it easier to find the sections and topics that interest you.
Sign up for newsletters and alerts
A sign-up button is prominently displayed on the homepage below Latest Headlines and in the main navigation bar.
Feedback
While we’ve tried to fix what you didn’t like about the old site, we realize there’s always room to improve. We will continue to make tweaks based on your feedback. What do you like? What isn’t working for you? Please let us know at feedback@chicagotribune.com.
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Still have questions about the new site? Here are answers to some common queries.
How do I log in? Why does the login screen look different?
To log in on mobile devices, tap the silhouette of a person in the upper right corner (to the left of the magnifying glass) and then tap the blue “Log in” button. On desktop, the “Log in” button will show automatically.
When the login screen opens, you’ll notice some changes. First, it has a different URL (mng-prod.auth0.com) from the rest of the site. You’ll also notice the login screen has a different layout.
You still have options to sign in with a Google, Facebook or Apple account; you can tap one of those options and follow the prompts. Or if you have a dedicated site login, you can enter your email address and password and tap the “Log In” bar.
Note: You can no longer sign in with a Twitter or Yahoo account.
What if I don’t want to sign in with a Google, Facebook or Apple account, and I don’t have a dedicated site login?
From the login screen, tap the Sign Up tab, enter your email address and create a password to register for a free, limited-access account.
Where is my favorite section?
Tap on the All Sections button (three horizontal lines) in the top left corner of the site to browse our sections and topics, then tap a section name to see a list of subsections (for example, tap “Sports” to find the “Chicago Bears” section).
How do I search for a specific story or page?
Tap the magnifying glass in the top right corner.
Where is the eNewspaper?
You can find the eNewspaper — a digital replica of the day’s print edition — link in the top left corner under the date on desktop or under the pop-out menu on the left side on mobile. Unlimited access to the eNewspaper is reserved for subscribers.
Where can I find news obituaries and death notices?
There is a link to our news obituaries section in the navigation list across the top of the site on desktop or under the pop-out menu on the left side on mobile. You can find death notices in the same place.
How do I contact someone in the newsroom?
Here’s how to contact us for customer service and subscription questions — and much more.
Will this change impact my smartphone app?
Changes to our smartphone app should be limited.
How do I subscribe?
From the All Sections button in the top left corner of the site on desktop, tap the blue “Subscribe Now” button to see our current best offers. Or head to chicagotribune.com/subscriptions.
I am already a subscriber. How do I manage my account online?
Make sure you are logged in to the site. Then tap on your avatar to the left of the magnifying glass in the top right corner of the site on desktop. From the drop-down, select “Account Settings.”
You can also contact us for customer service and subscription questions.
